This website (“website”) is owned and operated by R’Eagle Minds Ltd, acting on behalf of Freo Well-being Ltd, The Old Court House, New Road Avenue, Chatham, Kent, United Kingdom, ME4 6BE, UK. The terms “Freo Well-being Ltd”, “we”, “us”, “our”, “ours” and “ourselves” mean Freo Well-being Limited, which includes, its parent, subsidiaries, divisions, branches, affiliates or companies under common ownership or control of Freo Well-being Limited. The terms “client”, “you”, “your” and “yours” when used in these Terms and Conditions mean any user of this website, whether as a guest or registered user. "Party", "Parties", or "Us", refers to both the Client and ourselves.

The website is controlled by Freo Well-being Limited from within England. These terms and conditions are governed by the law of England and all actions or proceedings arising out of or relating to these Terms and Conditions may be addressed in England. We retain the right to bring legal proceedings in any jurisdiction where we believe that breach of this agreement is taking place or originating.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs.

Please read these Terms and Conditions and the accompanying Privacy Policy carefully.

Access to and use of this website and the information, materials, program and services available through this website are subject to these Terms and Conditions and to all other applicable laws and regulations. Access to and use of the information, and materials provided is not intended, and is prohibited, where such access or use violates all such applicable laws or regulations.

By accessing this website, you agree to these Terms and Conditions. If you do not agree, please exit this website.

These Terms and Conditions may be changed by us from time to time and we will post them on the website. Your use of this website is conditional on agreeing to the terms and conditions in force at the time.

We employ the use of cookies. By accessing Freo Wellbeing, you agreed to use cookies in agreement with the Freo Wellbeing's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

All Personal Data provided to us as a result of this website will be handled in accordance with our Privacy Policy. Please click here for more detail.

By agreeing to these Terms and Conditions, you acknowledge you have read and understood the terms of our Privacy Policy and that you agree with it.

Freo Well-being takes your privacy and confidentiality very seriously. Our system is HIPPA compliant and we have invested heavily in our online security environment. All the communication between you and your specialists are done via a secure internet connection and all clients create their own secure portal via secure password log-in.

All our specialists operate with the same systems and we have additionally implemented managerial, electronic and physical measures (i.e biometric scanning), to ensure all medical data and client/specialist correspondence are safeguarded. Each of our clients needs to provide a valid email address by which you will be notified of any specialist responses to your messages or queries. The email will notify you of a response which you will then be able to check through your secure log-in. For armed forces personnel, neither your Commander or any other member of your platoon will be able to access your information.

Exceptions to the Privacy Policy become valid should you become suicidal, homicidal or acutely unwell to the point where you need in-patient or more specialised treatment which we are unable to provide remotely. Depending on the circumstances we will then notify you, your family doctor, your Army Chaplain, Platoon Commander or Local Health Authority who will assist you further.

If you also feel that you need face-to-face counselling or treatment, you can inform us and we will refer you where we are able, and/or advise you accordingly.

Our aim is to respond to your needs within 48 hours.

Unless otherwise stated, Freo Wellbeing and/or its licensors own the intellectual property rights for all material on Freo Wellbeing. All intellectual property rights are reserved. You may access this from Freo Wellbeing for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from Freo Wellbeing without sourcing, linking back and/or credit

Sell, rent or sub-license material from Freo Wellbeing

Reproduce, duplicate or copy material from Freo Wellbeing

Redistribute content from Freo Wellbeing without sourcing, linking back and/or credit

This Agreement shall begin on the date hereof.

Parts of this website offers an opportunity for users to post and exchange opinions and information in certain areas of the website. Freo Wellbeing may not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Freo Wellbeing, its agents and/or affiliates. Comments reflect the views and opinions of the persons who post their views and opinions. To the extent permitted by applicable laws, Freo Wellbeing shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Freo Wellbeing reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Freo Wellbeing a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

The following organizations may link to our Website without prior written approval:

Government agencies; Search engines; News organizations; Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources; dot.com community sites; associations or other groups representing charities; online directory distributors; internet portals; accounting, law and consulting firms; and educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Freo Wellbeing; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email to Freo Wellbeing. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or

By use of the uniform resource locator being linked to; or

By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Freo Wellbeing's logo or other artwork will be allowed for linking absent a trademark license agreement.

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

While we endeavour to keep all information as accurate and up to date as possible, and we take all possible action to ensure our website is available at all times, we do not guarantee its completeness; nor do we promise to ensure that the website remains available or that all of the material on the website is kept up to date. We reserve the right to suspend access to the whole or part of our website in order to modify, delete, edit, make repairs.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

We are providing a predominantly online service and therefore are unable to offer hands-on treatment to the majority of our clients. This means that we are unable to help those who are acutely unwell and who need the attention of nearby hands-on treatment centres. This does not mean we are unable to offer help in the future when the situation becomes less acute.

For more information on what we can and cannot treat, please click here.

If you have any questions regarding these Terms and Conditions or any other matters concerning the website, feel free to email us at clientreception@freowellbeing.com. We endeavour to respond to all communications as soon as possible.

With thanks.